When we claim names with conviction, they stop being prison walls, and instead become the bricks that allow us to climb up, transcend.
The Kano model is a customer satisfaction theory popular in the startup world. But does it also fit in the fight for LGBT rights?
This is what they do to us: they give us the knife and convince us to stab ourselves. They make us believe that we deserve it—that we, the sinful, should bleed.